Privacy & Security
Privacy Policy
Your privacy and data security are our top priorities // Last Updated: January 2026
Our Commitment to Your Privacy
At ILO Gold, your privacy isn’t an afterthought — it’s part of how we do business. This policy explains what information we collect, how we use it, and the rights you have over it.
If you don’t agree with anything here, please don’t use our website or services. If you do agree, read on so you know exactly where you stand.
1. What We Collect
We collect information you share with us directly, including:
- Personal details — name, email, phone number, address
- Business details — company name, tax ID, business registration
- Financial details — bank account information, transaction records
- Communications — emails, calls, and messages you exchange with us
- Technical data — IP address, browser type, device information, and cookies
2. How We Use It
Your information helps us:
- Process and complete your gold trading transactions
- Verify your identity and prevent fraud
- Keep you informed about our services and updates
- Improve our website, systems, and service quality
- Meet legal and regulatory obligations
- Understand how our site is used so we can make it better
Send marketing communications — only if you’ve asked us to
4. How We Protect It
We take security seriously and use industry-standard safeguards, including:
- Encryption of sensitive data in transit and at rest
- Secure servers with strict access controls
- Regular security audits and vulnerability testing
- Ongoing staff training on data protection
- Multi-factor authentication on account access
No system is ever 100% secure, and we won’t pretend otherwise. But we invest continuously in the tools and practices that keep your data safe.
5. How Long We Keep It
We hold onto your information only as long as we need it to:
- Deliver the services you’ve asked for
- Meet legal, accounting, and reporting obligations
- Resolve any disputes and enforce our agreements
- Maintain operational business records
Once we no longer need it, we securely delete or anonymize it in line with our data retention policy.
6. Your Rights
You are in control of your information. You have the right to:
- Access — request a copy of what we hold about you
- Correct — ask us to fix anything inaccurate or incomplete
- Delete — request removal of your data, subject to legal obligations
- Object — tell us to stop processing your data for certain purposes
- Port — request that we transfer your data to another service provider
- Withdraw consent — opt out of marketing communications anytime
To exercise any of these rights, contact us using the details in Section 11.
8. International Data Transfers
ILO Gold operates across multiple jurisdictions, and your information may be transferred to and processed in countries other than the one you live in.
Wherever your data goes, we ensure appropriate safeguards are in place to protect it in line with applicable laws. By using our services, you consent to these transfers.
9. Children's Privacy
Our services are intended for adults. We do not knowingly collect information from anyone under 18.
If we learn we’ve collected data from a child, we’ll delete it immediately. If you believe this has happened, please contact us right away.
10. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we’ll post the updated version here and revise the “Last Updated” date at the top.
We encourage you to check back periodically so you stay informed about how we protect your information.
11. Contact Us
Questions, concerns, or requests? We’re here.
Email: info@ilogold.com
Ghana: +233 000 000 000
South Africa: +27 000 000 0000
We aim to respond to every inquiry within a reasonable timeframe.
Questions About Your Privacy?
We're here to address any concerns you may have about how we handle your personal information.